Customer satisfaction survey gives you the opportunity to follow your happy clients (to transform them into your envoys) and your despondent clients (to plug holes and hold their business). It’s a demonstrated truth that 94% of unsatisfied clients don’t gripe, however 90% of those leave and never return. It doesn’t simply end there, they are more probable not to keep on buying from you, and far more atrocious, they could take away your potential clients by discussing their awful experience. Customer satisfaction ratings can have powerful effects on a company`s outlook and overall rating.
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