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Last Updated: Apr 25, 2025 | Study Period: 2023-2030
In India, the retail industry is a big contributor to creating job opportunities for the youth. It also makes an important contribution to the Indian economy.
In recent years, we have seen a shift in the retail business, particularly among younger customers. The business has witnessed a significant shift in the purchasing habits of Indian customers.
E-commerce, often known as online retail, refers to retailing operations conducted via the internet. In India, there are several online or e-retailers that offer a wide range of items to clients. In general, the retail industry is referred to as B2C. (B2C).
For the previous six years, India's e-commerce sector has grown at a rate of about 55%. Despite the fact that ecommerce has been present for the previous fifteen years, the necessary conditions are now in place to propel the E Retailing business forward.
Nonetheless, technical progress in Internet Enabled portable devices has made them widely available. Major foreign corporations have made substantial investments in the Indian e-commerce industry.
Amazon has formed Amazon India; Walmart has acquired Flipkart; and Alibaba has made significant investments in Big Basket and Paytm. Amazon India and Flipkart are the industry leaders in 2019, accounting for more than 70% of the market.
Customers now have a greater variety of items at reasonable prices because to the growth of e-commerce in the nation. It is most likely causing the greatest change in the retail business, and this trend will likely continue in the next years.
Retailers could take use of digital retail channels to save money on real estate while connecting out to more customers in tier 2 and tier 3 cities.
It has also been observed that E Retailing has provided a much-needed platform for selling for the country's unorganised sector, wherein the platform for personal listing and sale of products is being made available by the top retail players of E â Commerce as components of their branding strategy to enhance the branding and product value.
As part of the E Retailing activities that have given the platform of development for small retail establishments and segments, this has made the e-commerce sector more relevant to development inside the country.
To know more about India Retail Market, read our report
| Sr. No. | Timeline | Company | Updates |
| 1 | October 2021 | Flipkart | Flipkart and short video platform Moj collaborated to enable Video and Live Commerce experiences at scale. This will help Flipkart to scale video commerce in the country and engage the next 200 million e-commerce customers. |
| 2 | January 2021 | Amazon | Amazon partnered with Startup India, Sequoia Capital India and Fireside Ventures to launch an accelerator programme to help early-stage start-ups take their brands to global audiences. |
| 3 | November 2020 | Reliance Industries | Reliance Industriesâ (RILâs) retail arm acquired 96 per cent stake in Bengaluru-based online furniture retailer Urban Ladder for over INR 182 crore. |
| 4 | April 2020 | Flipkart and Spencer Retail | Flipkart partnered with Spencerâs Retail. As part of the deal with Spencerâs, the retailer will become a seller on the Flipkart platform and sell special packs of staples and FMCG products which will be delivered by Flipkartâs last-mile delivery network |
| 5 | January 2020 | Amazon & Future Retail | Amazon partners with Indiaâs second largest retailer, Future Retail, to expand the reach of Future Retailâs stores through Amazon India marketplace |
In the country, e-commerce is constantly growing. Customers enjoy an expanding selection of items at affordable prices. E-commerce is most likely causing the greatest transformation in the retail business, and this trend is expected to continue in the coming years.
As of January 2021, India had over 1 billion mobile and internet customers. This internet penetration, along with rising internet users' trust in making online purchases, has resulted in significant development in the e-commerce market, with an increasing number of clients registering on e-commerce websites and purchasing things via mobile phones.
The average Indian internet shopper is more urban, more educated, and has more sophisticated preferences than the average consumer.
They are members of India's rapidly expanding middle class. These characteristics may be seen affecting digitally connected buyers' increased hunger for multinational brands and higher-quality foreign and imported goods.
While consumer electronics and fashion clothes are the most important e-commerce retail categories in the industry, food and groceries, baby items, personal care, and home furnishings are all important and rapidly increasing segments.
With the market dynamics in place, it is clear that the need for convenience is also contributing to the sector's rise. The convenience of purchasing from home appeals to Indian consumers, particularly high-frequency premium shoppers.
Roads are frequently crowded, and store spaces are not necessarily of the finest quality. Furthermore, the variety of items available online, both locally and internationally, is broad and demonstrates availability.
Electronics and clothes account for over 70% of India's e-commerce market cost. Other areas, such as baby items, home furnishings, personal care, food, and consumables, are rising faster.
Branded and imported items have the biggest overall share in the food and beverage sector, accounting for 26% of total sales and growing at a rate of more than 50% year on year.
The India E-Retail Market can be segmented into following categories for further analysis.
| Sr. No. | Timeline | Company | Updates |
| 1 | December 2021 | Nykaa | Nykaa made available L'Oreal's advanced, Al-powered virtual try-on technology ModiFace to ensure safety and hygiene in the post pandemic world and its virtual try-on technology uses an advanced face tracker algorithm that applies virtual cosmetics, to give a real-time, true-to-life view of the products. |
| 2 | July 2021 | Flipkart | Flipkart introduced an AI-powered Flipkart camera with an augmented reality capability on its app to enhance the shopping experience. The camera lets users get an idea about what the product would look like in reality. |
| 3 | July 2021 | Amazon | Amazon launched its first Digital Kendra in Surat, Gujarat. Amazon Digital Kendras are brick and mortar resource centers that will provide micro small and medium enterprises (MSMEs) the opportunity to learn about the benefits of e-commerce. |
| 4 | July 2020 | Flipkart | Flipkart announced the launch of its hyperlocal service - âFlipkart Quickâ building on its technology capabilities and supply chain infrastructure. Flipkart Quick is aimed to offer unmatched customer experience, riding on wide selection, top-class quality and a new location mapping technology framework. |
Recent integration of artificial intelligence and other components with visual technologies of motion and sensors has improved the retailing segment in recent years, with greater presence and virtual reality-based experience being generated for customers.
As a result, it can be seen that the sector's numerous technical features have enlarged its reach and are attempting to boom the business via its viability of approach.
The future of the e-commerce delivery system is projected to be based on an individual person and their expected location and time, rather than a specific address.
Pinpoint shipping, as it is known, would incorporate powerful AI. Drones in the sky and droids on the ground are examples of this automation.
Despite several challenges, the benefits of drone delivery for shops are substantial. This will significantly reduce logistical expenses. Amazon Prime, which is developing a new, speedy drone delivery system, is first in line.
Many entrepreneurs have been involved in driving this trend of operational embedment into e-commerce platforms in India, which has been the hub for recent integration of AI-based technologies within apps.
The AI uses visual search and discovery technologies to associate specific photos with a user's interests in order to offer things that they are more likely to buy.
Similarly, it provides AI-powered personalisation solutions by communicating with consumers via text and voice messaging, as well as identifying and finding items based on images. There has recently been an integration of beacon technology, which operates largely on the same AI technology-based lines of operations.
Beacon technology works by communicating current bargains and offers, or anything connected to product promotion, to the consumer as soon as they reach the 'Zone.'
But first, the devices must be linked together, which we refer to as 'beacons' after connection. The Zones, which are managed by several of the e-commerce businesses within shopping locations for convenience of access, may be developed at low-cost efficiencies around the country.
In an effort to challenge the hegemony of American businesses, India aims to launch an open network for digital commerce (ONDC).The goal is to emerge from the eCommerce market's shadow cast by household names like Amazon and Walmart.
The platform's launch follows an investigation by India's antitrust regulator into local Amazon and Walmart-owned Flipkart retailers on suspicion of breaking competition laws.Only a few big vendors benefit from Amazon and Flipkart's platforms, and they have been accused of using predatory pricing.
These significant eCommerce platforms have declared that they are following the law.Regardless of the app they use, buyers and sellers will be able to interact and conduct business online via the ONDC platform.
The ONDC platform will concentrate on apps in regional tongues, with a focus on small businesses and rural consumers.According to a government document, two major international companies controlled more than half of the country's eCommerce trade and restricted entry to the market by providing some vendors preferential treatment and reducing supplier margins.
According to PYMNTS, Flipkart has announced many modifications to its policies that will help merchants, including shorter cash settlement processes and cheaper returns.Additionally, the business announced that it will provide sellers with travel advantages.
Additionally, the senior director and head of the marketplace stated that the business would empower merchants and consumers while advancing eCommerce in the nation.
INDIA E-RETAIL MARKETCOMPETITIVE LANDSCAPE
| Sr. No. | Timeline | Company | Sales |
| 1 | FY-2021 | Amazon | Amazon Seller Services, which runs the Amazon India marketplace, reported a 49% rise in revenue from operations to INR 16,200 crore for FY21, up from INR 10,847.6 crore a year ago. Losses stood at INR 4,748 crore, down from INR 5,849 crore in FY20. |
| 2 | FY-2021 | Flipkart | Two key units of Flipkartâs India businessâFlipkart India and Flipkart Internetâreported growth of 25% and 32% in revenue from operations in FY21, respectively, according to Tofler. Flipkart Internetâs operational revenue was INR 7,840 crore, while its losses increased by 49% to INR 2,881 crore. Flipkart India saw an increase of 25% in revenue from operations at INR 42,941 crore, while losses reduced 22% to INR 2,445 crore. |
| 3 | Q2-2021 (Ending September 2021) | Nykaa | Nykaa reported a consolidated net profit of â¹1.2 crores, down 95% from â¹27 crores reported in the same quarter last year. The companyâs consolidated revenue from operations grew 47% YoY to Rs 885.30 crore. |
| 4 | FY-2021 | Big basket | BigBasket clocked gross sales of $1.1 billion, or INR 8,000 crore, in FY 2021, as pandemic fuels online grocery, becoming only the second vertical e-commerce player in India to do so after online fashion retailer Myntra. |
Well-known multinational enterprises in India's e-commerce sector include Amazon, the American online retailer that has been involved in India since 2013.
Big Basket is the largest online supermarket in the country, with over 18,000 goods. Flipkart is a Bangalore-based e-commerce pioneer that Walmart bought in 2018 for US$16 billion.
Online businesses are also creating marketing initiatives in order to attract more price-conscious customers. Shopping festivals, such as Flipkart's Big Billion Days sale and Amazon's Great Indian Festival, are high-profile events that draw a lot of attention as well as new online customers.
Furthermore, the Indian e-commerce market features a good mix of pure e-commerce businesses and brick-and-mortar shops turning e-commerce behemoths.
So far, electronics have been the most important online retail sales sector in the country. Amazon, the e-commerce and retailing behemoth, is the country's largest retailer in the e-commerce sector, with increased levels of self-produced items in partnership being released as part of a sustainable and inexpensive marketing plan.
According to the National Informatics Center and the Amazon Operations Center, this is one of the most frequented platforms in the country on a daily basis.
Flipkart, a proud confronting E Commerce behemoth of India, is a major rival to Amazon in the E Retailing industry, with a concentrated shift on furnishing availability of items with minimum interference around the country.
The organisation has set out to operate in every area of the country, with a primary focus on supply chain management and product distribution.
Amazon has lately begun to link its websites and services with cutting-edge technology such as Chatbots and AI-based searches that have yet to be mobilised on other platforms.
This has given the behemoth an extra anticipated advantage in the integration of technology progress to boost the ease of access and comparison to clients.
| Sl no | Topic |
| 1 | Market Segmentation |
| 2 | Scope of the report |
| 3 | Abbreviations |
| 4 | Research Methodology |
| 5 | Executive Summary |
| 6 | Introduction |
| 7 | Insights from Industry stakeholders |
| 8 | Cost breakdown of Product by sub-components and average profit margin |
| 9 | Disruptive innovation in the Industry |
| 10 | Technology trends in the Industry |
| 11 | Consumer trends in the industry |
| 12 | Recent Production Milestones |
| 13 | Component Manufacturing in US, EU and China |
| 14 | COVID-19 impact on overall market |
| 15 | COVID-19 impact on Production of components |
| 16 | COVID-19 impact on Point of sale |
| 17 | Market Segmentation, Dynamics and Forecast by Geography, 2023-2030 |
| 18 | Market Segmentation, Dynamics and Forecast by Product Type, 2023-2030 |
| 19 | Market Segmentation, Dynamics and Forecast by Application, 2023-2030 |
| 20 | Market Segmentation, Dynamics and Forecast by End use, 2023-2030 |
| 21 | Product installation rate by OEM, 2023 |
| 22 | Incline/Decline in Average B-2-B selling price in past 5 years |
| 23 | Competition from substitute products |
| 24 | Gross margin and average profitability of suppliers |
| 25 | New product development in past 12 months |
| 26 | M&A in past 12 months |
| 27 | Growth strategy of leading players |
| 28 | Market share of vendors, 2023 |
| 29 | Company Profiles |
| 30 | Unmet needs and opportunity for new suppliers |
| 31 | Conclusion |
| 32 | Appendix |
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