By submitting this form, you are agreeing to the Terms of Use and Privacy Policy.
The rising demand in the banking sector for automation in many developing and developed countries is driving the growth of the ATM Market.
Over the last decade, the global banking industry has undergone many technical developments. Instead of having to hit the bank, an ATM helps clients to quickly withdraw cash at their convenience.
It also allows consumers to execute a variety of other activities, such as allowing bill payments and exchanges of interbank and intrabank assets. It also provides other banking services, including balance inquiry, PIN update, cheque book applications, among others. Several such features also expanded the use of ATMs by customers.
In 2018, ATM Industry Association launched the next gen API app model for ATMs. According to ATM Industry Association, more than 325 global ATM companies currently participated in this development. This new model will enable customers to transact at ATMs for cash and value-added services via their mobile devices. North America is expected to dominate the next-gen ATM Market.
The epidemic of COVID-19 and the imposition of social distancing steps restricted people’s travel. The main challenges faced by ATM market are decline in cash flow and credit, reduced face to face interaction and thus difficulty in ATM service operations.
The rising market demand for cash has also prompted many banks to open mobile ATMs to satisfy consumers’ banking needs. Revenues from the mobile ATM sector are expected to rise dramatically over a few months of the coronavirus pandemic as they remove the need for customers to travel out of their locality to withdraw their currency.
Following the devastating impacts of the COVID-19 pandemic, and taking into account the results of the member survey in April 2020, including the list of pain points experienced by members during the crisis, ATMIA took actions by launching new plans, e.g., global ATM and Cash Revival Plan.
On top of asking ATMIA for guidance in setting new standards for sanitizing ATMs in a post-pandemic world, the respondents outlined their preferences for new ATM functionalities in future, including NFC-enabled ATMs, pre-staged App-based transactions, Global Money Transfers, recycling ATMs, bitcoin and crypto-currency services at ATMs, contactless ATM transactions, charity donations, transport ticketing, bill payments, video ads and video telling, card dispensing, transport tickets, biometric authentication and AI.
The respondents outlined their preferences to ATMIA, for post covid world. They expect features like NFC abled ATM, recycling ATMs, AI and biometric authentication. They also expect few services like bitcoin and cryptocurrency services, video telling, card dispensing etc. Customers in the post-pandemic world are likely to embrace these fast, contactless ATM transactions.
Almost half of the world’s major markets saw an increase in the use of ATMs over 2019, despite the global push towards cashless payments which has intensified due to the coronavirus outbreak in recent months.
The biggest rise was seen in India, which experienced its fastest growth since 2016, adding more than 7,000 machines. India’s Independent ATM deployers (IADs) installed three times the number of ATMs over 2019 compared to banks, suggesting the growth is in part down to financial inclusion efforts by non-bank institutions attempting to tap consumers in rural areas.
It can be expected that cash would remain important to vast portions of the world’s population, either because they lack the resources to compensate by other means, or simply because they still have a deep personal desire for cash.
With banks less willing than before to maintain large branch networks, ATMs will be key to delivering cash to these customers. With banks less likely than before to retain large branch networks, ATMs would be the secret to supplying cash to these clients.
About half of U.S. banking customers either never used their banks’ mobile apps or used them infrequently. ATMs are now a vital instrument that banks use to cross the digital and physical financial environments for their clients, however, as with all goods and services, they cannot remain static.
When technology advances, consumers will demand technology innovations to be incorporated into the experience they have of any companies with which they communicate, and ATMs are definitely no different.
The technology transition already underway in the financial services sector has now been accelerated. Now that banks are re-opening physical branches or planning to close those branches, their next task is to combine digital with in-person banking to completely improve customer experience.
From upgraded ATMs to smartphone applications and virtual bank tellers, banks are embracing innovative tools and technology to accelerate creativity as they welcome customers back to the newly-enhanced physical branches.
For the foreseeable future, cash will continue to have a strong presence in the marketplace. Its ease of use and ubiquity continue to make it a preferred payment method for small transactions across all demographics.”
Federal Reserve in their 2019 report said that over 20% of US population are unbanked and continue to rely on cash as a primary form of payment for transactions of all sizes. So, there must be more percentage of unbanked population in developing and under developed countries. Thus, cash is not fully disappearing.
The NCR Corporation, a top global technology corporation with a focus on banking and retail solutions, has developed and manufactured a range of cutting-edge Automated Teller Machines (ATMs) called the SelfServ Series.
The goal of this product line is to improve the user experience for both consumers and financial institutions while also addressing the changing needs of the banking and financial sector.
Each model in the SelfServ Series is loaded with cutting-edge technology and convenient features. The SelfServ Series is a testament to NCR Corporation’s dedication to excellence and innovation as a longtime leader in the ATM industry.
These ATMs are designed to create a seamless and secure banking experience, offering clients all over the world convenience, efficiency, and a large variety of transaction choices. The SelfServ Series’ sleek and contemporary style is one of its distinguishing qualities. Because of their appealing aesthetics and ability to mix in with different banking settings, these ATMs provide clients with a favorable impression and improve the reputation of financial institutions as a whole.
The SelfServ ATMs’ user-friendly design makes them accessible to users of all ages, and their sizable, clear touchscreens make it simple to navigate through the transaction procedure.
Modern security features are included with the SelfServ Series to protect both the computer and the transactions made by users. Modern encryption and anti-skimming technologies shield against fraud, giving customers and financial institutions alike peace of mind. To further improve security and simplify the login procedure, ATMs also include biometric authentication options like fingerprint recognition.
Additionally, the SelfServ Series goes beyond the conventional cash withdrawal and deposit capabilities by providing a wide variety of transaction alternatives. These ATMs support a number of functions, including check deposits, bill payments, fund transfers, and account enquiries.
In addition to improving banking operations’ efficiency and enabling financial institutions to provide round-the-clock services, this extensive range of services lessens the need for customers to visit a physical branch.
The SelfServ Series is a reflection of the importance NCR Corporation places on the user experience. Even novice users can easily complete transactions thanks to the clear instructions on the huge, high-definition screens.
The SelfServ ATMs also handle many languages, ensuring inclusion and catering to users from a variety of linguistic backgrounds. NCR incorporates its cutting-edge software solutions into the SelfServ Series to further improve the user experience.
By enabling remote monitoring and diagnostics, the ATM management software increases the overall effectiveness of ATM networks by lowering downtime. Financial institutions can smoothly roll out new features and upgrades thanks to the software’s real-time update support.
Customers with impairments can use the ATMs freely because to the SelfServ Series’ design for accessibility, which complies with industry norms and laws. Customers who are visually challenged and those with limited dexterity can use the machines more easily because to features including audio instruction, voice commands, and upgraded keypads. NCR Corporation also understands the value of sustainability and environmental responsibility.
Power consumption is decreased and the environmental impact is minimized thanks to the energy-efficient components used in the SelfServ Series. In order to maintain endurance and decrease the need for frequent replacements, the ATMs are also constructed using sturdy materials.
The market leaders are involved in a tough battle to gain a larger slice of market share, with intensive research and development, as well as focus on multi-function devices becoming the norm. Some of the recent developments to have taken place are:
In the coming years, increasing digitization in developing countries may adversely affect market revenue from the automated teller machine (ATM) market. The payment industry is seeing the evolution of digital payment options, such as online & mobile banking and digital wallets & Bitcoin transactions and evolution of Neo banks. As they offer easy, fast, and safe transactions, consumers are increasingly choosing online banking platforms.
But with mobile ATM adoption can also make them stand up in this competitive landscape. The companies should adopt a more customer centric approach.
Creating an experience that provides consumers with the choices they desire, in a safe and stable environment that is easy to enforce – that is what businesses will need to do to gain customer loyalty.
