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A drive-thru ordering system gives eateries a new source of income. And the more revenue streams your company has, the more likely it is to succeed. By incorporating a drive-through revenue source into your delivery and takeout, inside and outdoor eating, and other revenue streams.
A restaurant that offers a drive-through or drive-thru service, a spectacular spelling of the word through, enables clients to order food without getting out of their cars. The format was invented in the and has now expanded to other nations citation needed. The first drive-through banking system was put in place by Hillcrest State Bank.
Typically, customers place their orders into a microphone to be picked up in person at the window. In contrast to drive-ins, which permit automobiles to park next to each other, a drive-through often has a line of cars moving in one direction.
Additionally, the food is typically carried to the window by a server known as a carhop, and the customer can continue eating in the parked car.
However, during busy times, drive-throughs occasionally transition to a “order at the window, then park in a designated area” approach where the customer will receive their meal from an attendant when it is ready to serve, in order to reduce the line and minimize traffic flow issues.
The Global Drive-Thru systems market accounted for $XX Billion in 2021 and is anticipated to reach $XX Billion by 2030, registering a CAGR of XX% from 2022 to 2030.
Declaring today the launch of Endura 32X, its most recent generation outdoor digital display solution built and optimised to support autonomous voice ordering applications for the QSR Drive-Thru,
Delphi Display Systems, Inc., a provider of consumer engagement and business optimization technology solutions for the Quick Service Restaurant (QSR) industry, made the announcement.
A wide range of sensors are included in the new 32″ outdoor display and speaker post platform to make it easier to integrate with third-party loyalty, payment, and interactive kiosk programs.
The Endura 32X is the most recent advancement in Delphi’s Endura® family of outdoor display solutions, which are built to withstand the strict environmental specifications of QSR drive-thrus. I
t offers a fully sealed 32″ sunlight readable display that is less than two inches thick, first in the industry, and has a five-year warranty. It requires minimal maintenance because there are no fans or moving parts, and because it runs quietly, it won’t interfere with delicate drive-through communication systems.
A directional microphone optimized for Voice AI applications, a speaker, Bluetooth radio with high gain antenna, HD camera, QR scanner, and optional touch screen are just a few of the sensors that may be mounted on the Endura 32X speaker post mount.
One of the most recent trends that are starting to gain prominence in the drive-thru world is automated order taking. This technology leverages artificial intelligence to take orders from customers either through their phones or cars. Automated order taking uses natural language processing or just audio recognition to understand customer orders and then process them accordingly.
This not only speeds up the process but it also allows businesses to better understand customer demands and provide tailored offers. Another prominent trend in the drive-thru industry is the use of mobile applications. With the growth in mobile phone usage, applications are becoming increasingly popular for ordering food and beverages.
This allows customers to order their items from their phones, reducing wait times at the window. Furthermore, customers can easily customize their orders while on the go.
These mobile applications are also paving the way for businesses to offer delivery services which can be extremely beneficial during peak hours. In addition, the rise of food delivery services such as UberEats, DoorDash, and Grubhub is leading to an increase in automated ordering systems at drive-thrus.
These services use digital ordering kiosks and mobile applications to process orders quickly and accurately, improving customer convenience. Furthermore, these kiosks are also being leveraged to improve the accuracy of food orders and reduce wait times.
Finally, a growing number of businesses are implementing voice-activated ordering systems at their drive-thrus. This technology uses voice recognition software and natural language processing to understand customer orders.
This not only simplifies the ordering process but it also eliminates the need for people to input their information into a digital kiosk. As a result, these systems can reduce wait times and provide customers with a more personalized and convenient ordering experience. Overall, drive-thru technology is becoming increasingly advanced and sophisticated.
Wendy’s will use Google Cloud to test automated drive-thru ordering. The remedy, known as Wendy’s FreshAI, will make use of huge language models and generative AI from Google Cloud.
In Columbus, Ohio, a company-run restaurant will host the pilot, with plans for future development. Conversations with clients, understanding of made-to-order requests, and responses to frequently asked queries will all be handled by the AI.
The technology from Google will use Wendy’s menu data to gather information, link with the restaurant’s point-of-sale system, and develop business rules and logic for talks. The drive-thru is where 80% of Wendy’s orders are placed.
The goal is to simplify the ordering process, which currently involves billions of possible order combinations, special requests, background noise, misunderstandings, and incorrect orders, so that staff members may concentrate more on the client experience.
The pilot expands on Wendy’s and Google Cloud’s existing partnership. The fast food business has improved customer accessibility by utilizing the company’s data analytics, AI, machine learning, and hybrid cloud solutions.
Over 100 drive-thrus will get voice AI from White Castle.The chain has partnered with SoundHound to automate its drive-through order taking. SoundHound claims that its system can process orders in only 60 seconds.
Through a partnership with SoundHound, White Castle will introduce speech AI in a few of its drive-throughs.Over 100 White Castle drive-thrus will get the technology, and many of these lanes will be open all the time.
Drive-thru AI was first put to the test by White Castle in collaboration with Mastercard, using SoundHound for voice recognition and Rekor Systems for vehicle detection. The companies’ “incubation phase” was this trial, and SoundHound now has a direct working relationship with White Castle.
White Castle was a pioneer in restaurant automation, installing Miso’s Flippy 2 fry cook robot in about 100 sites . Similar labor reductions are promised by drive-thru voice AI, which can also increase income through more reliable upsells.
The business claimed that its system is “on complete end-to-end AI” and does not require human assistance. The technology from SoundHound can be applied to several locations, channels, and devices, such as phones and kiosks.
Valyant AI Conversational Technology to Improve Drive-Thru Systems at Hardee’s and Carl’s Jr.At participating corporate and franchise sites around the country, Hardee’s and Carl’s Jr. will provide a conversational AI platform from Valyant AI, a top artificial intelligence (AI) startup specializing in customer care in the food industry.
In addition to enabling our franchisees to implement these new technologies into their tech ecosystem in a quick and effective way, the AI technology also fulfills that ambition. Franchisees can also use AI technology to meet the unique requirements of their regional markets, improving their competitiveness and profitability.
At the tested restaurant locations, Valyant’s conversational AI platform, “Holly,” enhances employee productivity by assisting in the reduction of client wait times and streamlines the customer service experience. It also increases upsell opportunities.
Holly interfaces into widely used point-of-sale systems and established drive-thru ordering platforms, making it one of the first drive-thru AI technologies to be used in the restaurant business.
Standard headset platforms like those made by Par Technology and HME are also compatible with the Valyant AI platform. Franchisees may enhance the in-person client experience and boost average ticket sizes because of the unique platform’s simple integration.
